I have not receive the email verification

The registration only gets recorded if the user enters the code sent by email. If he/she closes the window, etc, the registration won't be recorded so he/she can register again.

The "Junk" or "Spam" folder are the typical way email servers deal with what they don't know but sometimes, the email can even be blocked right before it reaches the user's inbox.

Adding the "neobux.com" domain to the list of trusted senders is a good way if nothing is in the spam folder. This action needs to be done in the email's internet page itself and not in a client (such as outlook) as the clients do not send that information back to the email server.

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I forgot my password

I FORGOT MY PASSWORD

1st method

Go to this page:

http://www.neobux.com/m/rpp/

Enter the following data and a new password
to your personal email address

Enter your username:
Birth Year:
Verification Code:

If you still can't recover
your password try the 2nd method


2nd method

Send a support ticket and tell them what happened.

Provide them in the support ticket:
- Your birth year.
- Up to 3 reference numbers for purchases you've made.
- Up to 3 reference numbers for cashouts you've made.
- Your IP address.
(Find your IP Address here: http://whatismyipaddress.com/)
- A new e-mail address so they can communicate with you.


Send a support ticket here:

http://www.neobux.com/m/st/

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I can't view or click on the Ad's

I CAN'T VIEW OR CLICK ON THE AD'S

If you cannot see the ad's at all (not visible), then:
Make sure that you are allowing
the scripts to be executed on the page.

If you can see the ads as unavailable, then:
In the low right corner of anyone of the unavailable
ads there is a gray star. If you hover your mouse over
this star, you will learn why this advertisement is not
available right now or when it will be available again.

If you can click the ads and you get an error message, then:
Try these one step at the time and view the advertisements in between:

1. Try to see the advertisement again immediately after an error occurs.
2. Clear the browser's cache.
3. Logout, clear the browser's cookies and login again.
4. Try another browser (this will determine if the problem is related to any browser plug-in.
-If this is the problem disable one by one the plug-ins to find where is the problem).
5. Disable any firewall / spyware / Antivirus just to try.
6. Reinstall the Flash plug-in and enable it.
7. Reboot the router/modem.
8. Clear the local DNS cache:
- Windows: Start -> Run ->Type "cmd" and press enter ->In the command window type "ipconfig /flushdns"
- Mac OSX versions 10.5.2 and later: Terminal -> dscacheutil -flushcache
- Mac OSX versions 10.5.1 and before: terminal -> lookupd -flushcache
9. Try not to use open dns and see what happens.

Note:
There is an amount of clicks assigned to each
advertisement and when maximum clicks reached, the
advertisement expires and it may give an error message.

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How to upgrade to golden membership

HOW TO UPGRADE TO GOLDEN MEMBERSHIP

From the users main page or click on your user name.
There is an "upgrade" button and just follow the instructions.

You can only purchase the membership with your
main balance make sure there is sufficient funds
or use one of the three payment processors
AlertPay, Paypal, or Neteller.


NOTE:
Do not add money to your Rental balance to purchase the upgrade.

The Rental balance is used to pay the costs of managing referrals
(renting, extending, recycling, AutoPay, etc)
and cannot be used for any other purchase nor can it be cashed out.

If you already added money to your rental balance,
please send a support ticket here:
http://www.neobux.com/m/st/


Also read here for upgrade requirements and benefits

http://www.neobux.com/forum/?frmid=7&tpcid=151430&msgid=1639923#m1639923

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How to rent more than 4000 referrals and costs

HOW TO RENT MORE THAN 4000 REFERRALS AND COSTS

See the renting limits from the help page:
http://www.neobux.com/?u=a

Members with an Ultimate pack can use the
rental queue which you can queue 150
after the normal rented limitations.
In this case each referral will have a cost of $0.60 plus an
additional $0.01 for each 100 referrals that the
user has above the limit to a maximum of $1.20.
This increased amount is only for rentals and not for extensions.


For example,
$0.60 for each ref from 4000~4099
$0.61 for each ref from 4100~4199
$0.62 for each ref from 4200~4299
$0.63 for each ref from 4300~4399
$0.64 for each ref from 4400~4499
$0.65 for each ref from 4500~4599

On and on until...
always $1.20 for each ref after 10000

After you have reached 4000 ref
Using the rental queue to rent 150 ref
150 * [0.60 + ((4000-4000) x 0.01)] = $90
Total rental refs = 4150

Using the rental queue to rent another 150
150 * [0.60 + ((4150-4000) x 0.01)] = $91.50
Total rental refs = 4300

Using the rental queue to rent another 150
150 * [0.60 + ((4300-4000) x 0.01)] = $94.50
Total rental refs = 4450

On and on until you reach above 10000 refs
then each ref will always cost $1.20 each.

Using the rental queue for another 150
150 * [0.60 + ((10000-4000) x 0.01)] = $180


Ultimate renewal cost per each ref doesn't not change:
30 days = $0.23
60 days = $0.43
90 days = $0.59
150 days = $0.90
240 days = $1.34

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How to earn in Neobux

The earning process in NeoBux can be described as:

-Click your ads every day according to server time.
-Rent some more referrals.
-Get some direct referrals (after you have met the requirements which are: at least 30 days as a member and 100 of your own clicks).
-Manage your referrals wisely (keep daily statistics and use recycling if it's needed and use renewing plans for longer periods to reduce the renewing cost in the long run).
-Buy any upgrade that you believe is a useful one when you can afford it.
-Repeat the above cycle.

Remember that the more money you will invest form your pocket, the more you will speed up the process of building your downline.

When you are renting referrals there are 7 options:
1. Rent as many referrals as you can afford and make sure that you have also the funds to renew them for 240 more days in advance. (minimum risk approach).

2. Rent as many referrals as you can afford and make sure that you have also the funds to renew them for 150 more days in advance. (very low risk approach).

3. Rent as many referrals as you can afford and make sure that you have also the funds to renew them for 90 more days in advance. (low risk approach).

4. Rent as many referrals as you can afford and make sure that you have also the funds to renew them for 60 more days in advance. (intermediate risk approach).

5. Rent as many referrals as you can afford and make sure that you have also the funds to renew them for 30 more days in advance. (not too much risk approach).

6. Rent as many referrals as you can afford and make sure that you have also the funds to renew them for 15 more days in advance. (risky approach)

7. Rent as many referrals as you can afford. (the riskier approach).

The choice is yours.

Remember that the FAQ the help page and the ToS can provide you with plenty of useful info.

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How long to wait for a response to a support ticket

HOW LONG TO WAIT FOR A RESPONSE TO A SUPPORT TICKET

Usually the tickets are answered in less than 72 hours but sometimes it can take longer.

You will receive the answer in your primary e-mail address.

If you received an e-mail with the ticket number of your support request you must wait patiently for their reply.

If you didn't received the e-mail with the ticket number, then you need to add the "support@neobux.com" to the list of trusted senders. This action needs to be done in the email's internet page itself and not in a client (such as outlook) as the clients do not send that information back to the email server. After that send again only one suport ticket.

Remember that by sending multiple support tickets for the same subjects can only delay the answer.

Questions that can be found in the FAQ,
help page or terms of service.
Will have low priority.


Send a support ticket here

Also read Admin's response here

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